FAQ

Frequently asked questions

How Subscope works, how billing operates, and how to optimize your software stack.

General

What are the subscription plans available?

We offer simple plans — Startup, SME, Growth and Corporate.

All plans are fitted to your company size : you can start for free with Startup to see how we work, then you can add more employees to save more on unused subscriptions and save your time on managing your software.

Is this save to share with Subscope my mailbox?

Yes! Subscope is being audited by TAC Security—a Google-recommended security auditor—and has obtained CASA Tier 3 security certification; we detect and analyze only those emails that exhibit multiple indicators of being SaaS invoices.

Do you have insurance coverage?

We don’t offer insurance — but our tools drastically reduce engineering risk by catching issues early, preventing downtime, and improving review quality.

If your company requires vendor security documentation, we’ll share everything your IT team needs.

Can I book a one-time service?

Yes. One-time deep-dive audits are available for Pro and Max users.

They include a structured report of issues, performance bottlenecks, and recommended fixes.

What if I need to cancel or reschedule?

You can cancel, upgrade, or downgrade anytime — no penalties.

If you booked an audit session, you can reschedule up to 24h before your call.

Support

What payment methods do you accept?

We accept all major credit cards, debit cards, and (for Max accounts) invoicing via bank transfer.

Annual plans can also be paid via invoice upon request.

Are there any hidden fees?

No.

Everything you see in the plan is exactly what you get.

The only extras are optional one-time audit services or add-ons you explicitly choose.

Can I change my subscription plan later?

Anytime. Upgrades happen instantly; downgrades take effect at the next billing cycle.

Your data and settings stay intact no matter the tier.

How do I contact customer support?

Inside the app you’ll find fast chat support available 7 days a week.

Max customers get priority support with guaranteed faster response times.

What should I do if I have feedback or a complaint?

We genuinely care about feedback — good and bad.

If something feels off, slow, or confusing, tell us.

We respond to every message, and many new features come directly from user suggestions.

How do you ensure quality assurance for your services?

Every AI-generated result goes through multiple validation layers:

– static analysis

– pattern comparison

– confidence scoring

– safety guardrails

And for Max accounts, you can configure custom QA logic that matches your code style and rules.

Subscription & Billing

Is there a referral program available?

Yes. Share Nerdstack and earn credits toward your subscription when someone signs up through your link.

Pro users earn higher referral rewards.

Can I see reviews or testimonials?

Yes — we feature stories from companies using Nerdstack for real engineering gains.

Everything is verifiable, and many users publicly share their feedback on X, Reddit, and Slack communities.

What are your policies for missed appointments?

If you miss a scheduled audit or onboarding call, you can book a new slot at no extra charge.

We know engineers get pulled into fires — no guilt.

What if I need to add additional services?

Addon modules (like deeper performance scans or large codebase indexing) can be unlocked anytime.

Just choose them from your dashboard or talk to our team.

How does billing work for teams?

Team pricing scales per seat.

You can invite or remove members anytime and the cost adjusts automatically.

For Max, you can also assign roles, permissions, and billing managers.

What happens if my payment fails?

We’ll retry your payment several times and notify you inside the app and via email.

Your account stays active during the grace period, so your workflow isn’t interrupted.

Do you offer discounts for annual plans?

Yes — annual subscriptions include a built-in discount.

You can switch to annual billing at any time to save money.

Do you offer student, nonprofit, or startup discounts?

Yes. If you’re a student, small startup, or nonprofit, reach out — we offer discounted plans depending on your use case.

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