This works for most plans bought on docusign.com, such as Personal, Standard and Business Pro. You need to be an administrator on the account.

1. Sign in at docusign.com with an admin account.
2. Click Admin in the top menu, then Plan and Billing under ACCOUNT.
3. Open Manage Subscription and click Cancel subscription.
4. Read the summary and click Confirm Cancellation, then Continue.
5. Your plan stays active until the end of the current term. After that, the account switches to the free plan and you won't be charged again.

Important: don't click Close Account if you only want to stop paying. Closing the account removes access to all your signed documents. Canceling the subscription keeps them.

If you upgraded inside the Docusign mobile app, Apple or Google bills you, so canceling on docusign.com won't stop the charges.

• iPhone or iPad: open Settings, tap your name, then Subscriptions > Docusign > Cancel Subscription.
• Android: open Google Play, tap your profile picture, then Payments and subscriptions > Subscriptions > Docusign and cancel.

Not sure where you signed up? Check your receipt: an email from Apple or Google means the app store, an email from Docusign means the website.

Larger plans bought through Docusign sales (Enterprise and other contract plans) can't be canceled from Plan and Billing. They renew automatically on the contract date.

1. Find your renewal date in Admin > Plan and Billing or in your order form.
2. Docusign emails the account admin, billing contact and renewal manager about 90 days before renewal. Use that email as your reminder.
3. Tell your Docusign account manager in writing that you don't want to renew. Do it well before the renewal date, and check your contract for the exact notice period.
4. Before the plan ends, download any completed documents and reports you need to keep.

Many teams cancel Docusign when the real problem is paying for more than they use. Check these first:

• Too many seats. Every sender on Standard or Business Pro is a paid seat. If only one or two people actually send envelopes, ask Docusign to reduce your seat count. Seat changes usually apply at renewal, so ask early.
• A bigger plan than you need. If you don't use Business Pro features like payments, bulk send or signer attachments, Standard costs less and keeps your templates.
• Occasional use. If you only send a few envelopes a month, the cheaper Personal plan may be enough. If you only sign documents others send you, you don't need a paid plan at all.

Subscope helps here: it shows who on your team actually signs in to Docusign, so you can cut unused seats before the next renewal instead of canceling for everyone.

When you cancel the subscription, your account moves to the free plan and all your envelopes and signed documents stay in the account. You can still sign in, view and download them.

Closing the account is different: once it's closed, you lose access to your signed documents. If you really want to close it, first download your completed documents (Agreements > Completed, then download), and keep the certificates of completion together with the signed files.